Complaints

How to raise a complaint

If you are unhappy with the website, a contact route or an administrative service, please let us know. A clear summary of the issue and the outcome you are looking for will help us respond more quickly.

Email enquiries@civilpark.co.uk with the subject line “Complaint”, or call 0333 340 6463.

What to include

• Your name and contact details
• The notice, site or enquiry reference if relevant
• Your vehicle registration, where relevant
• A short explanation of the issue
• The outcome you are looking for

Parking notices

If your concern is specifically about a parking notice, follow the instructions shown on the notice as well. Raising a general complaint does not automatically pause any deadline printed there.